30 days to change your mind. 12 months of warranty. Return postage is on us.
Email [email protected] and we will sort it out — you do not need to argue your case.
If you are not happy with what you bought, you have 30 days from delivery to send it back for a refund. You do not need a reason.
We ask that the item is unused and in its original packaging. For slingshot frames, that means bands not yet fitted and pouches unmarked — once a band has been drawn, we cannot sell the item as new.
Refunds go back to the payment method you used, and we process them within two business days of the return arriving.
Everything we sell carries a 12-month warranty against manufacturing defects, starting from the day your order is delivered.
If a frame cracks, a fitting fails or a component is faulty within that period, we will replace it or refund you.
| Covered | Not covered |
|---|---|
| Frame cracks or breaks under normal use | Bands and pouches, which are consumable wear items |
| Faulty fittings, clips, rollers or hardware | Damage from misuse, dropping or modification |
| Finish that lifts or corrodes prematurely | Normal marks and wear from use |
| Manufacturing faults present on arrival | Loss or theft |
Bands are excluded because they are designed to wear out. Latex fatigues with every draw and with exposure to sunlight and heat — a set that lasts a few thousand shots has done its job. That is not a defect, and no maker warrants against it.
We reply within 24 hours.
Please do not post an item back before contacting us. Parcels that arrive without a return arranged are difficult to match to an order, and we may not be able to trace yours.
We pay it. You will not be asked to cover the cost of sending something back, whether it is a change of mind or a warranty claim.
Email us within 7 days of delivery with a photo. We will send a replacement or refund you in full, and you will not need to return the damaged item unless we ask.
Our returns and warranty terms sit alongside your rights under the Australian Consumer Law — they do not replace or limit them.
Under the ACL, goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page is intended to limit those rights.
Email [email protected]. A real person will reply within 24 hours.
